Come Join the Growing Field Operations Team at NVA!
The NVA Field Operations Team
Meeting the Needs of Our Hospitals
NVA is dedicated to giving all our veterinary hospitals the resources they need to provide the highest level of care to our pet and clients. Our Field Operations team is responsible for making sure each and every one of our hospitals has everything they need to accomplish this goal. We support both business and culture across nearly 700 sites today, and work to ensure our teams have the resources and support to do incredible things.
You do not need to be in veterinary medicine to be a part of this vital, dynamic team. But you must have strong leadership and problem-solving skills, a willingness to learn and grow, a passion for pets and a drive to make things happen. We love to hire leaders with an ownership mindset.
We Love People Who Love Pets!
Director of Operations (Division Leader-DL)
Our Director of Operations (Division Leader-DL) play a critical role in the success of our hospital sites and our company. That said, we are looking for top-caliber, elite leaders who have a proven track record in driving results through strategic, collaborative and improvement-focused management.
At NVA, our Directors are given autonomy and full ownership of their portfolio. They are empowered to think strategically and make decisions that impact operational effectiveness and efficiencies at their hospital sites. They are also empowered to do what they believe is right for their hospitals and teams. Perhaps of greatest importance, our Directors are servant leaders who serve their teams so they can be successful.
They must be committed to doing what’s best for pets and the people who care for them, not just what’s best for business.
Manager of Regional Operations (MRO)
The Manager of Regional Operations is responsible for supporting the operations, NVA initiatives, and business functions of NVA veterinary practices, within the region of responsibility.
This role acts as a liaison between the NVA Support Center and the veterinary practice and performs duties at the direction of the Division Leader.
The successful candidate will maintain the exceptional relationships that have been built with hospital leadership and their teams over the years, and extending that capability into new practices as they are acquired.
The Manager of Regional Operations will be responsible for spending extensive time in the field with hospital leadership and staff, which is critical for success.
What We Offer
Competitive Base Salary • Bonuses • Equity
…and the ability to make a difference in the lives of pets and the people who love them!
Roles Now Available in Multiple Regions
What Our Team Has to Say
Greg Keller, Sr. Director, GP Division Operations
There are special people out there that have dedicated their lives to taking care of us, our pets, and the community at large, and I think they’ve been underserved for a long time.”
Robin Berndt, Director, GP Division Operations
The industry itself is frankly just a great place to be, and for the first time in my career I feel like I’m working in an industry I’m passionate about.
Our Hiring Process
We have a rigorous hiring process in place to ensure we find top talent that is aligned with our mission and values. And that’s for a reason: our goal is to find candidates who share our passion, fit our company culture, bring valuable skills to our organization and want to grow with us.
That said, we’re committed to ensuring our hiring experience is transparent and rewarding for every candidate, successful or not.
1. Application
Interested candidates complete an online application and upload their resume.
2. Assessment
This will include thorough review of the candidate’s resume and, in some cases, a pre-hire assessment.
3. Test Case
Candidates will be given the opportunity to get hands-on experience with a real, on-the-job situation.
4. Interview
Select candidates will then move to the interview process during which they will have the opportunity to meet with senior leadership.
Ready to Get Started?
About National Veterinary Associates (NVA)
National Veterinary Associates (NVA) is the largest independent owner of veterinary hospitals and pet resorts in the United States, owning or partnering with over 1,200 General Practice Hospitals, Specialty and ER hospitals and Pet Resorts in the US, Canada, Australia, New Zealand and Singapore. All that we do centers around “the love of animals and the people who love them!”
NVA is backed by JAB Holding Company, a privately held group focused on long-term investments in companies with premium brands, attractive growth, and strong cash flow dynamics.
A Leader in a Growing Pet Industry
Over 60 percent of American households own pets and collectively spent more than $100 billion on them in 2020. And the industry shows no sign of slowing down. Younger generations are waiting longer to get married and have children and, in the meantime, are “humanizing” their pets and spending more than ever on their non-human family members.
There is a high level of M&A and investment activity, driven by the realignment of service providers, pet retailers and marketers who are reacting to consumer trends and a healthy e-commerce market. Additionally, there is a proliferation of pet-tech platforms, services and products targeting digitally savvy businesses and consumers across both veterinary health and non-medical pet care services.