Leading change in veterinary medicine requires more than implementing new ways of working. It requires building trust, fostering communication, and creating a shared vision for growth.

We asked hospital leaders across the Great Basin to share how they guide their teams through transitions while maintaining exceptional patient care. Here's what they shared.

Encourage getting comfortable being uncomfortable. 🚀

"I believe real growth happens when we get comfortable being uncomfortable—nothing changes in the comfort zone. I remind my team often that we can do hard things, and we celebrate the moments when we prove that to ourselves. Inspiring change isn't about perfection—it's about progress, consistency, and showing up even when it's hard."

- Dr. Jamie Sulliban, Aloha Animal Hospital

Explain how the change strengthens your mission. 🎯

"When the team sees how even small adjustments—like better communication, improved scheduling, or new treatment approaches—directly improve patient outcomes and client satisfaction, they feel empowered. That purpose is what inspires them—and me—to embrace change as a way to keep getting better together."

- Rebecca Crivelli, Carson Valley Veterinary Hospital

Make team input a priority. 👥

"Team input is very important to me, and I make sure their voices are heard. Whether it's scheduling adjustments, workflow improvements, or new medical protocols, I listen to their feedback and involve them in the process. When people feel included and valued, they are more open to embracing change."

- Shelley Olivera, East Valley Veterinary Hospital

Stay positive and forward-thinking. 💪

"I focus on anticipating the needs of my team so they feel supported, and I actively listen to their ideas and feedback. When people feel heard and know that their contributions matter, they're much more open to embracing change."

- Brittany Crookston, Holladay Veterinary Hospital

Communicate with passion and openness. 🗣️

"I believe inspiring change starts with strong communication and a genuine passion for what you do. By staying open to feedback, encouraging others, and sharing skills, I aim to create a supportive environment where growth and new ideas can thrive."

- Carolyn Williams, American Pet Hospital