How strong are your client communication skills? Take this quiz to find out

Are you a CSR or tech looking to build real confidence in client-facing situations? This course was built for you.

💬 What You'll Get:

"PetOne Training for Client Services Reps" is a comprehensive 2.5-day in-person training series designed to equip your team with the communication skills and confidence to excel in even the most emotionally charged situations. From conflict resolution and de-escalation to financial conversations and front-desk professionalism, you'll walk away with practical tools you can use the very next day.

🗣️ What You'll Cover:

Conflict resolution, de-escalation techniques, compassionate communication around euthanasia, value-focused financial dialogue, and effective phone triage — all brought to life through engaging activities and real-world roleplays. You'll also hear from Hills on nutrition and IDEXX on diagnostics, with optional add-ons including guest speakers and job aids to further support your team.

🎯 Course Details (Sept. 2-4):

This course is open to all CSRs and Techs. Please note this training is not RACE-approved and incurs a cost of $125.00, billed directly to your hospital at the time of registration. Travel and hotel accommodations are not included.

Before you join us, see where your client communications skills stand. Take this quick quiz to find out what you already know and what you'll master at the PetOne Veterinary Training Center.

Whether you aced the quiz or spotted some areas to sharpen, this course was built to give you the practical skills and real-world confidence to show up for your clients, and your team, every single day.

Join Jamie Rauscher and Hanna Mudder, LVT, CVPM, September 2–4 at the PetOne Veterinary Training Center.

About Your Instructors:

Jamie Rauscher, LVT is a Licensed Veterinary Technician, part owner, and Hospital Manager at a 24/7 GP/ER practice in Atlanta, where she has worked for over 20 years. She currently serves as President of NAVTA and Vice President of the GVTAA, and holds certifications including RECOVER, Fear Free Elite, Cat Friendly Veterinary Professional, and Hospice and Palliative Care.

Sam Valdez joined the wonderful world of veterinary medicine in 2012 and is currently Lead Receptionist at Belmont Shore Veterinary Hospital in CA. She started her journey by cleaning kennels at a large/small animal hospital in rural Texas before moving up to technician and taking on the receptionist role– a little bit of everything! Sam has a BA in Television Post Production and Editing from Columbia College Chicago. One of her many passions includes combining her love of animals and her talents with graphic design to serve other NVA hospitals. In her free time, she plays video games, collects vinyl, and camps with friends. Sam’s top priority is client/patient experience as she wants every pet parent to feel cared for and informed.