As a Client Service Representative (CSR), you're not just answering phones and checking in appointments. You're the emotional anchor for clients during their most stressful moments, the financial guide when costs feel overwhelming, and the compassionate voice during end-of-life conversations.

Our Client Service Representative training at the PetOne Veterinary Training Center is designed specifically for these real moments. You'll practice de-escalation techniques, master value-focused financial conversations, and learn compassionate communication strategies through hands-on scenarios.

But first, let's see where your client service knowledge stands. Take this quiz to discover what you already know—and what you might learn at the PetOne Veterinary Training Center!

Whether you aced this quiz or discovered areas to strengthen, remember that every confident CSR started exactly where you are now. The difference between uncertainty and excellence is often just quality training and practice.

Ready to elevate your client service skills? Join us for training at the PetOne Veterinary Training Center.

More about Jamie Rauscher, LVT:

Jamie is a Licensed Veterinary Technician at a 24/7 GP/ER practice in Atlanta, where she has been part of the team for over 25 years and serves as both part owner and Hospital Manager. She is the Immediate Past President of NAVTA (National Association of Veterinary Technicians in America) and President of the GVTA (Georgia Veterinary Technician Association). Her interests include anesthesia, pain management, emergency and critical care, as well as hospice and palliative care. Jamie's certifications are ever evolving, including RECOVER, Fear Free Elite, Cat Friendly Veterinary Professional, Human Animal Bond, and Hospice and Palliative Care. She is currently pursuing her VTS in ECC as well as her AHPCT certifications. Jamie resides just north of Atlanta with her husband, son, and two cats.